Quality and Certifications

  • The operational excellence of Newtech is constantly recognized by our clients. This recognition reinforces our commitment as a strategic partner in the provision of first class services.

    Our commitment is to generate results that improve the business of our clients.

    Our results and rigorous quality assurance processes are managed under internationally recognized standards, such as COPC and ISO, which demonstrates our commitment to continuous improvement.

    • The ISO 9000: 2000 Quality Assurance Certification in all of our Contact Center operation processes.
    • Integrated QA System to ensure the operation of our clients assisted by our own software, nQA, with operational best practices embedded and COPC methodology.
    • Auditing System to ensure quality and improvements.