Category: Blog Contact Center

KYC services have become an indispensable part of modern business operations,

In this article, we will explore the significance of company inclusivity and how it can drive success and innovation. 

In today's competitive business landscape, it is becoming increasingly clear that customer-centricity is a key driver of success. Building a customer-centric culture goes beyond offering great products or services—it involves aligning every aspect of your organization around the needs, desires, and experiences of your customers. This article explores strategies and...

The emergence of 5G connectivity stands as a remarkable milestone in the evolution of wireless communication. With its pledges of remarkable speed, minimal latency, and extensive device connectivity, 5G is poised to catalyze a revolution in industries, empower groundbreaking technologies, and elevate the quality of our lifestyles, work environments, and...

Discover the power of inclusivity in driving innovation, enhancing performance, and building a stronger company reputation.

Introducing the Referral App 2023 by Newtech, a revolutionary platform transforming recruitment. Leveraging both employee and non-employee referrals, it attracts top talent, streamlining hiring processes. Through the app, Referrers can recommend qualified candidates for job vacancies, giving "Friends" the opportunity for employment with consent-based privacy. While referrals don't guarantee jobs,...

With such vast competition in and outside of the workplace, capturing the recognition of your boss is no easy task. Whether your goal is to be the highest respected CEO of a modern tech company or the most proficient shop-floor worker, these five steps will help you pave the way...

Depending on your industry, acquiring a new customer can be anywhere from 5 to 25 times more expensive than retaining one, but that’s just one reason why customer care should be center-focus in your business strategy. After all, with more company’s offer instant chatbot assistance, extended live chat assistance, and...

With the COVID-19 pandemic closing down many traditional workspaces and pushing people into their makeshift home offices, the workplace trends for fall of 2021 promise a new approach that allows those willing and able to return to the office a chance to do it safely. So, without further ado, here’s...

Through the midst of a pandemic, we have witnessed society react and evolve in unpredictable ways – and this couldn’t be truer in the context of customer service during COVID. From the bewildering moment that the world locked down, E-commerce encountered an unexpected spike. Suddenly the world took to digital...